🛍 Products & Quality
What type of hair do you use?
All Mimicing wigs are made with 100% premium virgin human hair, carefully selected to ensure softness, durability, and a natural look.
Are Mimicing wigs beginner-friendly?
Yes! Our wigs are designed with Wear & Go & Glueless technology, making them perfect for beginners. No glue, no lace cutting, no complicated installation.
Do your wigs look natural?
Absolutely. Our wigs feature a 200% premium density for a full, voluminous look that blends seamlessly with your natural hairline.
Can I style my Mimicing wig?
Yes. Since our wigs are made from 100% human hair, you can curl, straighten, wash, and restyle them just like your natural hair.
🚚 Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE express international shipping on all hair products.
How long does shipping take?
We partner with trusted carriers like DHL, FedEx, and UPS to ensure your crown arrives safely and fast.
- Processing time: 24–48 business hours (some custom wigs: 1–2 weeks)
- Shipping time:
USA: 5–10 business days
UK & Europe: 7–14 business days
Canada: 7–14 business days
Australia & Africa: 7–15 business days
Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number by email.
🧾 Customs & Taxes
Will I have to pay customs duties?
International orders may be subject to customs fees or import taxes depending on your country's laws. For orders over €150 (EU) or £135 (UK), these fees are typically collected by the carrier (DHL/FedEx) before delivery. These charges are the responsibility of the customer.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day risk-free return & exchange policy. If you're not in love with your unit, we'll make it right.
How do I return my order?
- Contact customer service
- Receive return authorization & address
- Send package + tracking
- Get refund or exchange
Who pays return shipping?
- Defective or damaged items → Mimicing covers return shipping
- Other returns → Customer covers return shipping
How long does a refund take?
Refunds are processed within 1–3 business days after inspection. Depending on your bank, it may take 3–7 business days to appear.
🛡 Installation & Wear
Do I need glue to install the wig?
No. All Mimicing wigs are 100% glueless, providing secure fit without damage or irritation.
How do I install my half wig?
Simply clip in, adjust the strap, blend, and go — installation takes less than 2 minutes.
Can I sew the half wig down?
Yes. You can sew it onto your braided base for a flatter, more secure, tension-free fit.
💆 Hair Care
How often should I wash my wig?
We recommend washing once a week or every 7–10 wears, depending on usage.
How do I maintain the curls?
Spray water mixed with conditioner to refresh curls instantly and restore bounce.
How can I reduce shedding?
- Brush gently from bottom to top
- Avoid pulling hair through lace
- Blow-dry knots before combing wet hair
📦 Orders & Payments
Can I cancel my order?
Orders can only be canceled before shipping. Once shipped, the order must follow the return process.
What payment methods do you accept?
We accept all secure Shopify payment methods, including Credit Card, PayPal, Apple Pay, and Google Pay.
Is my payment secure?
Yes. All transactions are protected with SSL encryption & secure payment gateways.
🧾 Customs & Taxes
Will I have to pay customs duties?
International orders may be subject to customs fees or import taxes, depending on your country. These fees are the responsibility of the customer.
📩 Customer Support
How can I contact you?
📧 Email: jade@mimicing.com
Our support team replies within 24–48 business hours.